All jobs MUST be 'proof approved' before printing, with the exception of business cards. We, Quinn's Belfast (2009) Ltd, do NOT offer returns because all jobs are printed to customer specifications, have been 'proof approved', and cannot be resold. We do not offer exchanges or refunds. By placing a business card order, you are accepting that the artwork has been approved by you, and we, Quinns Belfast (2009) Ltd, do not accept responsibility for incorrect business cards. If your job is damaged, please advise us within 7 days of receipt, by emailing your sales representative. The job MUST be returned to receive a credit. PLEASE NOTE: We do not accept responsibility for any courier issues, once the job has left our premises. We will not accept LIABILITY for any consequential loss due to late delivery. Short shipments will receive a prorated credit and will not be reprinted.