Terms & Conditions

1. Introduction
 These terms and conditions apply to the use of the website, quinnstheprinters.com (the “Website”) or orders which may be placed by other methods. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at quinnstheprinters.com or by placing an order at Quinn’s Belfast (2009) Ltd. Please refrain from using this Website if you do not agree to these terms and conditions.

These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer. By clicking in the box to accept our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound.
We may update or vary our terms and conditions from time to time, so check for periodic changes.

2. TRADING DETAILS
When you order with us through this website, you are contracting with Quinn’s Belfast (2009) Limited, a limited liability company, incorporated in Northern Ireland.Please note, the law of Northern Ireland will apply to this contract.
Registered office: Units 3 to 6 RJ Hall Industrial Estate, Wilson Street, Belfast
Email address: cs@quinnstheprinters.com
Telephone number: +44 2890323552
VAT registration number: GB 976279069

3. ORDERING – all orders must be placed through our website at www.quinnstheprinters.com. We do not accept telephone orders or requests for prices via the telephone.
  3.1 PRINTING AND ARTWORK
  3.1.1 CMYK and ‘Spot’ Colours
Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK with a minimum 300dpi resolution. We process jobs in CMYK format as standard. We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given. Any ‘spot’ colours will be converted to CMYK as standard. If a specific ‘spot’ colour is required, this must be specified at the time of ordering and will attract an additional fee
  3.1.2 Colour Variations
We print to standard ink densities in a ‘ganged up’ format as standard. Variations in printing can exist. We will not be held responsible for any variations in colour,either from previous products supplied by us or from work provided from a third party.Also note that variations may exist due to the nature of the paper or lamination chosen. However, if a colour match is required for consistency with other products, a printed sample MUST be supplied to us. Please note, we do not hold samples of previous work.
  3.1.3 Proofs
We will print your artwork as you supply it. We do not proof read artwork, nor do we check artwork for date validity or expiration. Soft copy proofs will be emailed to you, with the exception of business cards. The option to select ‘No proof required’ is also available on jobs lessor in value than £500, which will be sent directly to print. Please view all proofs carefully. We will not be held liable for any mistakes in artwork, once the proof has been approved.
Please note, we do not accept responsibility for incorrectly supplied email addresses, which may result in a delay in soft copy proofs being sent to you.
  3.1.4 Bleed
There should be a 3mm bleed around the finished artwork. We will not be held liable for errors generated due to insufficient bleed.
  3.1.5 Alignment
In order to finish and/or align your job professionally, we may need to trim jobs during the finishing process. We will proceed with a trim if the finished job dimension is altered by less than 1%. However, if the finished job needs to be altered by more than 1%, we will contact you for approval to proceed.
  3.1.6 Business Cards
We do not supply proofs for business cards as stated in 3.1.3 above. The supplied artwork will proceed to print. Our business cards are sized to 85mmx55mm as standard. All artwork for business cards will be scaled to the size quoted above. If a non-standard size is required, please email quotes@quinnstheprinters.com where an additional fee may be applied to your order.
  3.1.7 Folds
When card is folded, there can be a small amount of ‘cracking’ along the spine. This is normal for folded card. However, if the job requires that a solid colour is printed along the fold, the impact of the cracking can be amplified. Therefore, we recommend that, in the case of solid folded colours, a lamination should be used. Similarly, Spot UV will crack when folded or creased. We are not liable for ‘cracking’, particularly if the card is unlaminated.
  3.1.8 Booklets          
Booklets should be supplied in a PDF as portrait, single paged. They should NOT be created as spreads with registrations marks. If a landscape booklet is required, please email quotes@quinnstheprinters.com for a specific price.
  3.1.9 If there are inherent design flaws, we will NOT be held liable for the resultant flawed product. Our standard prices reflect our production performance ONLY. We do NOT provide design review as standard, nor do we check for design feasability. If design review is required, it will attract an additional cost, which must be agreed before the order is placed.

 3.2 DELIVERY
  3.2.1Delivery Dates
We will make every reasonable effort to meet our scheduled ship dates. However, there are times, in a production environment, that we may be unable to meet our scheduled ship date. Therefore, our shipping dates are estimates, not guarantees. We do not accept responsibility for missed ship dates. We do not accept responsibility for loss suffered due to missed ship dates.
  3.2.2Turnaround Time (TAT)
Turnaround Time (TAT) starts from the date of APPROVAL of artwork and ends at the date of DISPATCH from Quinn’s. It is measured in working days.
The turnaround time is selected at the time of ordering and additional charges are incurred for shorter TATs.
The cut-off for TAT is 5pm, with the exception of 1 day TAT, which is 3pm.
By way of example, if artwork is APPROVED on Monday, before 5pm on a three day TAT, it will be dispatched from Quinn’s on Thursday. Similarly, if it is APPROVED on Monday before 3pm on a one day TAT, it will dispatch from Quinn’s on Tuesday. If artwork is approved on Thursday for a five day TAT, it will be dispatched from Quinn’s on the following Thursday.
If, subsequent to placing an order, a faster TAT is required, notification MUST be sent to orders@quinnstheprinters.com and the accompanying fee must be paid. The new TAT will be executed upon full payment of the additional charge. We will not accept liability for missed ship dates due to non-payment.
Please note, all deliveries weighing in excess of 300kgs will take 48 hours to ship as standard.
  3.2.3 Late Expedited Deliveries
Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee. In the case of standard TATs, we will not discount the standard price for a missed delivery date, as stated in 3.2.1 above.
  3.2.4 Couriers
We use reputable courier companies to ship jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
  3.2.5 Failure to Deliver
When your job is dispatched from Quinn’s, you will be emailed details of the courier company and the tracking number of your goods. If the delivery attempt fails, the goods are returned to us. You will be charged the cost of all re-delivery attempts.

4. CLAIMS

 4.1 Notification Period.
Any complaints arising from damaged, missing or short shipped orders, should be reported to us within 3 working days. Any claims arising after this period will be rejected.
  4.2 Damaged/Incorrect Goods
Goods MUST be returned to us in order that we may consider a refund or a reprint. The proof of delivery document MUST be signed as ‘damaged product’.
  4.3 Quantity Variation
We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity. Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.

5. LIABILITY
  5.1 Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods, except in such cases which cause death, injury or damage to personal property.
  5.2 We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.
  5.3 We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the print industry.

6. ACCOUNTS
  6.1 Payment Terms
Orders must be prepaid at the time of ordering, unless we have expressly agreed an account with you. Payment shall be made in full, compliantwith the terms of the agreed account. We reserve the right to review and/or remove accounts at any time.
  6.2 Interest
We reserve the right to charge 8% interest per annum on all overdue accounts.
  6.3 Legal Fees
All legal and administrative fees, including Statutory Demand fees will be charged to your account, in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts
  6.4 Discounts
Discounts are made with the strict understanding that accounts must be settled within the terms of the account. We reserve the right to invoice for said discounts, should you operate your account outside of the agreed terms.
  6.5 VAT
UK VAT at the Standard Rate will be added to the price of a job where UK VAT is applicable. It may be the case that a job, for example, a leaflet, becomes VAT-able after the artwork has been supplied, for example, if it is a form. To comply with current legislation, we MUST add VAT in these cases after the order has been placed. You are liable for payment of VAT before the order can be dispatched. Comprehensive details on VAT regulations can be found on the H.M. Revenue and Customs website. We will not accept responsibility for missed ship dates due to non-payment of VAT.

7. Cancellations and Refunds
  7.1 To cancel an order, you must email orders@quinnstheprinters.com requesting a cancellation. Cancellation is subject to the following:
  7.1.1 If the job has been approved and subsequently cancelled, it may have been plated. You will be charged for the cost of each set of plates made, at the rate of £50 per set.
  7.1.2 Where no fault exists on the part of Quinn’s and a cancellation has been requested, where a refund has been agreed by Quinn’s, it will be refunded less 3% credit card and administrative fees.